Wholesale And Trade FAQ

FREQUENTLY ASKED QUESTIONS

We have included answers to some of our most common Wholesale & Trade FAQ questions below, but if you still can't find what you need please contact us directly.

HOW DO I SIGN UP FOR A WHOLESALE OR TRADE ACCOUNT?

Please click here to register for a Trade Account. The process is straightforward and we will guide you through the process via a series of emails.

SHIPPING & HANDLING

All wholesale orders currently have a flat rate of £40 for premium tracked and signed for service. If you cannot see your country listed in our shipping options please contact us.

WHERE ARE YOU BASED AND WHERE DO YOU SHIP FROM?

We are based in the UK. All of our shipments are sent directly from our UK warehouse via professional logistics partners and premium couriers.

DO YOU SHIP INTERNATIONALLY?

Yes. All of our items are shipped directly from our UK warehouse using high quality international logistics partners.

HOW MUCH DISCOUNT DO YOU PROVIDE TO TRADE CUSTOMERS AND WHAT ARE YOUR MOQ's?

Please login to your Trade Account to see the latest wholesale discounts. We offer low MOQ's for new registrations.

WHAT ABOUT CUSTOMS AND TAXES?

If you're shipping to a country outside the U.K. your order may be subject to import duties and taxes, which are levied once your package reaches your country. Local country Customs and Taxes rules are not controlled by Freya Branwyn, so for more information regarding policies and procedures, please contact your country's local customs office.

WHEN WILL MY BE DISPATCHED?

For orders placed before 3pm Monday - Friday are usually shipped the same day., however larger wholesale orders may take an additional day to process. At weekends we aim to process and ship all orders within 24 hours.

WHEN WILL MY ORDER ARRIVE?

All Freya Branwyn items are shipped directly from the UK. You will receive an email confirming your order and a second email notification when the order has been dispatched.

Standard domestic UK shipping time is 48hrs. Please contact us directly for additional shipping options.

We offer an express tracked international service on a 5-7 day basis worldwide.

WHY HASN'T MY ORDER ARRIVED?

If your order has not arrived within the time-frame specified try the following:

  • Check your order confirmation email to ensure we have your correct delivery address and contact details
  • If you were out at the time of delivery, our delivery driver will have left a card to tell you where your parcel is i.e. it has been signed for by a neighbour or left in a safe area such as a shed, garage or porch
  • International shipments may be held by your local customs, please check your international tracking number to confirm and contact your local customs office for further information.
  • If you still can’t find your parcel, please contact us, quoting your order number. We’ll reply within 24 hours and will do our best to locate your parcel straightaway.

HOW CAN I GET MY TRACKING NUMBER?

Wholesale orders are sent on a tracked service. An email will be sent upon dispatch of your order, which will also include a tracking number and a link to check the current transit status of your parcel. Please allow 48hrs for the tracking number to become active as our courier systems update for international orders.

Please note on rare occasions customs and import procedures in your local country may impact delivery times. Any such delays are unfortunately beyond our control.

CAN I GET MORE PRODUCT INFORMATION FOR MY CUSTOMERS?

Key product information is available on individual product pages on the Freya Branywn website. Additional information is available on the Freya Branwyn Blog. If you require any further specific information please contact us.

CAN I USE FREYA BRANWYN PHOTOGRAPHY AND PRODUCT DESCRIPTIONS IN MY STORE?

Please seek our permission before using any imagery or text from the Freya Branwyn website or marketing materials. In general we do allow registered stockists the use of Freya Branwyn content, however this firmly subject to our prior approval and governed by copyright law.

I CAN'T ORDER THE NUMBER OF ITEMS I WOULD LIKE?

This is likely due to having low stock for a particular item or items on your wholesale order. Please contact us with your requirements and we will do our best to source the stock required as soon as possible and notify you when it is available.


HOW CAN I PAY?

We accept all major credit cards, google pay, and Paypal payments. If you are having any difficulty with payment please send us an email here for help from the support team.

WHY DO I NEED A PASSWORD?

Your password is unique to your email address and ensures that your account details remain secure for Wholesale and Trade purposes.

When you create a password it allows you to access your account information. Your contact, delivery and payment details will be stored within your account and you will not have to re-enter them again when you make your next order. We do not share your contact information with third parties, other than to fulfil your order or for direct marketing purposes. Please see our Privacy Policy below for more details.

CAN YOU DELIVER TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?

Your delivery address does not have to match your billing address; you can choose where you’d like to have you order delivered i.e. home, work, or a family member’s address.

WHAT IS YOUR PRIVACY POLICY?

We are an ethical company and value our customers privacy, You can read more here: Privacy Policy.

I'M HAVING TECHNICAL PROBLEMS, WHAT SHOULD I DO?

Contact us and we’ll be glad to help.