Delivery & Returns

How Long Will My Order Take To Arrive?

 
We aim to process all orders same day ready for both domestic and international shipping. Your items will be dispatched from our UK warehouse and typically take 3-5 days for domestic UK delivery and 7-9 days for international delivery, depending on your location

As delivery times may vary between items, please see specific product pages for information on shipping times.

What Kind of Shipping Times Can I Expect In My Location?
      • U.S.A. & Canada 7-9 days insured shipping and handling
      • U.K. 3-5 days insured shipping and handling
      • Rest of the world 7-9 days insured shipping and handling

        How Do I Track My Order?

        If you have selected an international tracked service, tracking numbers will automatically be sent to you within 2 days of dispatch.

        Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control, such as customs delays or problems with your local postal services. In the unlikely event that your delivery time exceeds two weeks please email us directly at support@freyabranwyn.com or send us a message via the contact us form and we will do all we can to help

        It is very unlikely that you will receive a customs charge, but please be aware that customers are responsible for payment of any local customs duties due

          If you have any other delivery specific queries please do get in touch, we are here to help!

          How Do I Return My Item?

          We sincerely hope that you will fall totally in love with your Freya Branwyn purchase and be 100% satisfied, however here's our returns policy should you wish to return your item.

          We offer a no-nonsense standard 30 day return policy from the point at which you receive your goods. In the first instance please contact us at support@freyabranwyn.com to notify us, as we may be able to help with any specific issues you have.

          Returns should then be sent to the address below. At present our returns office is based in the UK, with US returns also shortly becoming available. Please contact us directly regarding international returns so we can arrange a suitable return postage method.

          Freya Branwyn Returns
          C/O Fulfilment Crowd Ltd
          Unit 20, Matrix Way
          Chorley
          Lancashire
          PR7 7ND
          UNITED KINGDOM

          To be eligible for a return, your item must be unused and in the same condition that you received it.

          Should you receive a faulty item please contact Customer Services by email at support@freyabranwyn.com with your order reference number and ideally a photograph of the faulty product in advance of posting the item.

          Do Any Conditions Apply?

          Under certain circumstances only partial refunds may be granted:
          • Should any item be received not in its original condition
          • Damage via reasonable wear after receipt
          Unfortunately we cannot accept returns requested more than 30 days after delivery.

          Please note, we are unable to refund the original shipping cost incurred in getting the product to you and the cost of shipping returns will also not be covered at this time.

          When Will My Item Be Refunded?

          Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, which usually takes 5-7 days to apply due to payment processing by third parties.

          What If I Have Not Yet Received My Refund?

          Please check with your bank, paypal or credit card company regarding the refund amount as your refund may be being processed by your payment provider.

          Customers are presently responsible for paying shipping costs for returns, however exceptions may occur, please contact us to should you feel there is a specific reason for this.

          If you need further assistance with your refund we would be happy to help - please contact us at support@freyabranwyn.com

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